Privacy Policy

Information we collect

Account and order information

When you create an account or make a purchase, we collect:

• Your name and email address
• Billing address
• Payment information (processed securely by Stripe — we do not store your full payment details)

Device identifier (Mobile Apps only)

We collect a unique device identifier to bind your license key to a single device. This ensures each license is used on one device at a time, as specified in our license terms. The device identifier is generated automatically by your device's operating system and is transmitted to our servers only during license activation, validation, and deactivation.

Location data (Mobile Apps and Website)

The Mobile Apps and Website collect your device's location to provide core mapping functionality, including displaying your position on the map, providing turn-by-turn navigation, and showing nearby search results. Location data is processed locally on your device, used only while the app is in active use, not stored on our servers, and not shared with third parties except as necessary to provide mapping and navigation services (see Third-Party Services below).

Website browsing data

When you visit our Website, we collect basic, anonymized usage data through Simple Analytics. This includes page views and referrer information. Simple Analytics does not use cookies, does not collect personal data, and does not track individual visitors. See Simple Analytics' privacy policy for details.

API usage data

If you use the Township Canada API, we log request metadata (timestamps, endpoints accessed, response codes) for rate limiting, billing, and service reliability. We do not log the content of your API requests or responses.

AI assistant data

When you use the Township Canada AI assistant, we collect:

• Your messages and conversation history
• Tool results generated during your conversations (such as location conversions and directions)
• Usage metadata (message counts for rate limiting)

Your messages are sent to our AI provider (see Third-Party Services below) to generate responses. We do not use your conversations to train AI models.

Locally stored information (Mobile Apps)

The following information is stored locally on your device and is never transmitted to our servers:

• Saved locations (your bookmarked places)
• Recent search history
• App settings and preferences

Information we do not collect

• No Behavioral Tracking — We do not use Google Analytics, Hotjar, or any tool that tracks individual user behavior across our Services.
• No Advertising — We do not collect advertising identifiers, serve ads, or use your information for targeted advertising or marketing communications.
• No Crash Reporting (Mobile) — We do not collect crash reports or diagnostic data from the Mobile Apps.
• No Contacts, Photos, or Other Device Data — We do not access or collect your contacts, photos, messages, or other personal data stored on your device.

How we use your information

To Process Orders — We use your account and order information to fulfill purchases, process payments, provide invoices and order confirmations, and screen orders for potential risk or fraud.

To Provide the Services — We use device identifiers for license management and location data for mapping and navigation functionality.

To Improve Our Services — We use anonymized, aggregated website analytics (via Simple Analytics) to understand which pages are visited and how visitors find us. This data cannot be tied to any individual.

Third-party services

Stripe

Stripe processes payments on our behalf. When you make a purchase, your payment information is transmitted directly to Stripe. See Stripe's privacy policy.

Mapbox

Mapbox provides map tiles, geocoding, and turn-by-turn navigation for the Mobile Apps and Website. When you use mapping features, your location data and search queries are transmitted to Mapbox. See Mapbox's privacy policy.

Simple Analytics

Simple Analytics provides privacy-friendly, cookieless website analytics for the Website. It does not collect personal data or track individual users. See Simple Analytics' privacy policy.

Anthropic

Anthropic provides the AI model that powers the Township Canada AI assistant. When you use the assistant, your messages are transmitted to Anthropic for processing. Anthropic does not use your data to train their models. See Anthropic's privacy policy.

Platform services (Mobile Apps)

The Mobile Apps use location services provided by your device's operating system:

• Apple Location Services — see apple.com/legal/privacy
• Google Play Services — see policies.google.com/privacy

Data storage and security

• Local Storage — License keys, saved locations, and search history on Mobile Apps are stored locally on your device using secure, platform-standard storage mechanisms.
• Encrypted Transmission — All network communication between the Services and our servers uses HTTPS encryption.
• Server Storage — Our servers store only account information (name, email), order records, license activation data (license key, device identifier, subscription status), and API usage metadata. We do not store your location data, search history, or saved locations on our servers.
• Access Controls — Access to our server systems is restricted to authorized personnel only.

Data retention

• Account and Order Data — We retain your account and order information for as long as necessary to provide the Services and comply with legal obligations. You may request deletion at any time.
• Local Data (Mobile Apps) — Information stored locally on your device persists until you uninstall the app, clear the app's data, or manually delete it.
• License Records — License activation records are retained for as long as necessary to manage your subscription. When your subscription expires, we retain basic records for accounting and legal compliance.
• AI Conversations — Conversation history from the AI assistant is retained while your account is active. You may delete individual conversations at any time through the assistant interface.

Your rights

Depending on your jurisdiction, you may have the right to:

• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for data processing

If you are a resident of the European Economic Area, your information may be transferred outside of Europe, including to Canada and the United States.

To exercise any of these rights, please contact us at hello@townshipcanada.com.

Children's privacy

The Services are not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete such information promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. Material changes will be communicated through the Services or by other means before they take effect.

Contact us

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email:hello@townshipcanada.com

Website:townshipcanada.com